Product & Ingredients
Clarifying common questions regarding our natural ingredients and the artisanal production of our luxury soaps and candles.
Are all products truly vegan and cruelty-free?
Absolutely. We never use animal-derived ingredients like honey or silk, and we are strictly against animal testing. Our luxury is kind and conscious.
What types of fragrances do you use?
We use a blend of pure essential oils and high-quality, phthalate-free fragrance oils to ensure a complex, boutique scent profile that is safe for your home.
Are your soaps suitable for sensitive skin?
Yes. Our cold-process method retains natural glycerin, providing a gentle, moisturizing lather. We offer unscented options for those with extreme sensitivities.
How long do your bar soaps usually last?
With proper drainage on a soap dish, a single bar typically lasts 3 to 4 weeks of daily use. Keeping it dry between uses is the secret to longevity.
What is the expected burn time for your wax melts?
Our wax melts  provide approximately 30-50  hours of aromatic bliss. Start with one portion in your wax warmer and allow the fragrance to fill your space. Reuse the wax until the scent fades, then let it cool and replace it. Never add water, and always follow your warmer's safety instructions.Â
Shipping & Logistics
What is the processing time for my order?
Orders are handcrafted in small batches. Please allow 3-5 business days for processing before shipping.
Can I track my luxury package?
Yes. Once your order ships, a tracking link will be sent to your email so you can follow its journey.
What if my item arrives damaged?
We take great care in packaging, but if an item arrives damaged, please contact us within 48 hours with a photo.
How long will delivery take?
Standard shipping typically takes 5-7 business days within the country. Express options are available at checkout.
Do you offer international shipping?
We currently ship to select international locations. Customs fees and longer transit times may apply.
What happens if my package is lost?
If tracking shows no movement for 14 days, please reach out so we can initiate a claim with the carrier.
Returns & Refunds
We want you to love your artisanal experience. If you are not completely satisfied, our policies are designed to be as clear and supportive as our products are natural.
What is the return window?
We offer a 30-day return window from the date of delivery. Please ensure items are sent back within this period to be eligible for a refund or exchange.Â
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For hygiene and sanitation reasons, returns are accepted only for items that are completely unopened and sealed in their original packing. We cannot accept returns opened, used, or unsealed products.Â
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If your order arrives damaged or incorrect, please contact us so we can resolve the issue.Â
How do refunds work?
Once we receive and inspect your return, we will notify you. Approved refunds are processed back to your original payment method within 5-7 business days.
What can be returned?
Unused candles and unopened soaps in their original packaging are eligible. Due to hygiene, used body products cannot be returned unless defective.
Exchanges & Sale Items
We replace items if they are defective or damaged. Sale items are final sale and cannot be returned. Contact us to start an exchange process.
Product Care & Usage Guide
Maximize the lifespan of your artisanal treasures with these simple steps. For our cold-process soaps, always use a self-draining soap dish to keep them dry between uses; this ensures the bar remains firm and lasts significantly longer. For candles, trim the wick to 1/4 inch before every burn to prevent soot and ensure a clean, even flame. On your first burn, allow the wax to melt to the very edge of the jar to prevent tunneling. Store both in a cool, dry sanctuary away from direct sunlight to preserve their delicate natural fragrances and structural integrity.